Effective date: 17 July 2026

You may request cancellation before an order has been dispatched or before work begins on a customised, engraved, resized, altered or made-to-order item.

How to request cancellation

Contact us as soon as possible with your order number and the email address or phone number used for the order. A cancellation request is not confirmed until we acknowledge it.

Orders already in progress or dispatched

We may be unable to cancel a customised or made-to-order item after production begins. Once an order has been dispatched, it cannot be cancelled in transit; you may request an eligible return after delivery under our Refund & Returns Policy.

Refunds for cancelled orders

Where cancellation is approved, the refund is issued to the original payment method. Bank or payment-provider processing times may apply. Reasonable non-recoverable customisation or payment charges may be deducted only where disclosed and permitted by law.

Cancellation by D Diamonds

We may cancel an order because of stock unavailability, payment failure, suspected fraud, pricing or description error, delivery restrictions or legal requirements. If payment has been captured, the amount charged for the cancelled item will be refunded.

Contact

D Diamonds
SK Towers, Badri Garden Street, Sowcarpet, Chennai – 600003, Tamil Nadu, India
Phone: +91 96000 56008
Email: contact@ddiamond.com or info@ddiamond.com